Well-being directory - service details

Home Energy Advice Line
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(Home Heat Help Line)

Contact details
Organisation Name:
Home Heat Help Line
Address: No Contact Address Available
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Phone: 0800 33 66 99
Website: www.homeheathelpline.org.uk
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The Home Heat Helpline was launched by the Energy Retail Association in October 2005 and has become a cornerstone service for low-income households in urgent need of heating help and advice. Calls to the Home Heat Helpline are free and our expert advisors are trained to give quick, clear information on the grants, benefits and payment schemes that you may be entitled to as well as basic steps that can be taken to save money on heating bills by making your home more energy efficient.

This service covers the following area(s): Blackburn, Blackpool, Burnley, Chorley, Fylde, Hyndburn, Lancaster and Morecambe, Pendle, Preston, Ribble Valley, Rossendale, South Ribble, West Lancashire, Wyre

Accessing this service

This service can be accessed by:

  • Self-referral/Open Access

Service availability

Mon: 09:00-12:00 12:00-17:00 17:00-20:00
Tue: 09:00-12:00 12:00-17:00 17:00-20:00
Wed: 09:00-12:00 12:00-17:00 17:00-20:00
Thu: 09:00-12:00 12:00-17:00 17:00-20:00
Fri: 09:00-12:00 12:00-17:00 17:00-20:00
Sat: 10:00-12:00 12:00-14:00  

Further Information

Not every caller contacts the Home Heat Helpline for themselves. Many are phoning on behalf of friends, relatives and neighbours. We also handle calls from care professionals and other organizations such as the Citizens Advice Bureau and housing associations.

Last updated on 29/12/2014 20:25:00 by WBD_ACL_SR from the West Lancashire district.