We enforce legislation controlling the quantity, quality, price, description, and safety of most goods and services. Other duties also include animal health, petroleum and explosives enforcement and licensing activities e.g. fireworks/explosives, petroleum, poisons, animal movements.
To ensure compliance, we investigate complaints, undertake visits to businesses, advise traders and consumers, and sample, test and survey goods and services.
All enquiries are recorded and evaluated. Appropriate complaints may be dealt with immediately, be referred for a later inspection, or the information used to assess trading patterns or malpractices, or for campaigns to improve consumer laws.
Planned or complaint follow-up visits are undertaken to business premises, shops, livestock markets etc., to ensure compliance with the laws we enforce. Goods, foods and services may be 'test purchased' or sampled to ensure their conformity. Business activities will be regularly monitored, e.g. sales of fireworks/cigarettes to children, counterfeit sales/production etc.
We support the Regulator's Code by stating our policies and standards and seeking to be open, helpful and consistent in our enforcement activities. Any trader concerned about our actions is entitled to a clear explanation. We consider investigation and prosecution of offences in accordance with our enforcement policy, which has regard to the Code for Crown Prosecutors and the Regulator's Code.
See our Enforcement Policy
Help to Consumers
In partnership with the Citizens Advice consumer service, we provide free advice and assistance to consumers experiencing difficulties with goods and services. Consumer Civil Laws set out consumer rights of redress in respect of the quality of goods and services. We cannot enforce these laws, but we will provide advice and assistance in the pursuit of justifiable claims including, where appropriate, mediation with traders, assistance in the preparation and presentation of claims in the County Courts and compensation in Magistrates Courts.
See our Advice Policy
Help to Businesses
All businesses within Lancashire County are encouraged to consult the us if they require advice on compliance with Trading Standards legislation. The Home Authority Principle is endorsed by all Trading Standards services and assists honest traders to understand and comply with the law. We publish advice leaflets to assist in compliance and understanding.
We provide a testing and calibration hire service for weighing and measuring equipment.
See our Calibration and Hire Information