Welcome to your Lancashire

Digital library

What is an eBook?

An eBook is a digital book that can be downloaded and read onto a computer or portable device.

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Who can use the eBook and Audiobook digital library?

Our eBook and audio download library is a collection of fiction and non-fiction titles available for library members who have a Lancashire postcode to read or download anytime and anywhere.

The service is available to use on internet-enabled devices which are supported by OverDrive. You can check your device and operating system on the OverDrive Device Resource Center

Most of our Library eBooks can be sampled, borrowed and read on People's Network library computers, but the downloading of audiobooks and eBooks is not available for licensing and technical reasons. The Wi-Fi network can be used to download items.

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How much does it cost to use the eBook and Audio digital library?

This service is free to all eligible members.

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How do I use the eBook and Audio digital library?

You read most of our eBooks on computers, tablets and smartphones just by visiting our eBook Library, borrowing and clicking the Read button. You can then read it anytime, anywhere, on anything, whether you're online or offline, for as long as your loan lasts. 

If you want to download an eBook (e.g. to transfer to your eBook reader) you will need to download software onto your computer. you'll also need this software to listen to Library audiobooks (or transfer them to a player or disc). You will need Overdrive Media Console for audiobooks and Adobe Digital Editions for eBooks on a computer. An Overdrive Media is available for tablets and smartphones and handles both eBooks and audiobooks.

Read more about the setting up your PC, laptop or device.

Take a look at our Introductions to enjoying eBooks and audibooks from Lancashire's digital library.

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Can you help me set up my laptop or device?

No, due to the large number of devices we are unable to give you guidance on how to set up your own laptop or device. These Help pages will assist with setting up your PC, laptop or device.

Take a look at our Introductions to enjoying eBooks and audibooks from Lancashire's digital library.

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How do I login?

You login to your account with your Lancashire Library card number (14 digits and no letters) and PIN (4 digits).

Please note only members of Lancashire libraries with a Lancashire postcode will be allowed to use this service.

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What is my library card number and PIN?

Your Library card number is 14 digits long - some older cards may have include letters which are not required for any online services. Your PIN is a 4 digit number.

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I have forgotten or don't have my PIN?

Online. Complete the Forgotten PIN form and your PIN will be re-set and emailed back to you as soon as possible.

In person at any library. You will be asked to give satisfactory confirmation of personal details against the information we hold or by providing proof of identification such as driving licence, passport. Your PIN will be immediately issued to you. If you cannot provide this confirmation your PIN will be posted to you to the address held on file.

By phone 0300 123 6703. Quote your library card number. You will be asked to give satisfactory confirmation of personal details against the information we hold before we can reset your PIN. If you cannot provide this confirmation your PIN will be posted to you to the address held on file.

We will soon be introducing a self-service "forgotten PIN" option which will use the email on your library account as validation.
You can complete our Keep in Touch form if you wish to update your library account details.

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How do I change my PIN?

It is possible to change your PIN should you wish to by logging into Your Account http://capitadiscovery.co.uk/lancashire/login

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How many loans can I make?

You can loan up to 4 items. These can be any combination of eBooks and Audiobooks. These four loans do not count against your borrowing limit from your local library.

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How long can I loan the books for?

You can select a loan period of 7, 14 or 21 days.

The downloads are automatically removed from your account after the selected time so you cannot have overdue items.

Note that unlike loans from your local library which expire at midnight on the last day of loan, digital books will become unusable exactly 168, 336 or 504 hours after you clicked to borrow.

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How do I return an eBook?

When your loan period expires you will no longer be able to read or listen to a book from the digital library and it will also be removed from your online account.

If you wish to return an eBook early, you can do this by going t your account and clicking 'Return Title'. However, this option is only available if you have not downloaded the book to a computer or device. If a book has been downloaded, it can only be returned from within the software on the device to which it was downloaded

Some audiobooks can also be returned early downloads (from within the software on the device to which it was downloaded), but this depends on the format  (whether they are WMA or MP3 books).

For un-returnable items, you will need to wait for their loan period to expire. The loan period for each item can be selected for each download - 7, 14 or 21 days

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Can I renew my downloads?

No,  loans from the Digital Library can't be renewed or extended, they will expire after the loan period (7, 14 or 21 days, they will become unusable exactly 168, 336 or 504 hours after you clicked to borrow).  You will need to issue it again. If it is not available you will need to make a reservation.

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What formats are available?

The eBooks are available in PDF or EPUB formats.

Audiobooks are in MP3 or WMA format. 

Please note that titles may not be available in all formats and none of the formats are compatible with Kindle eBook readers. For further details see the Digital Help section.

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Which devices are supported?

A number of devices are supported for eBooks and audio downloads. Amazon Kindle eBook readers (Touch, Paperwhite, etc.) are not supported devices in UK libraries. This is due to different Digital Rights Management requirements by publishers of eBooks which are sold to libraries and other download providers. The Amazon Kindle Fire, a Android tablet computer not an eBook reader, is supported in the same way as other Android portable devices.

A list of supported eBook devices can be found on the Overdrive website.

A list of supported audio devices can be found on the Overdrive website.

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I'm getting an error message, what does it mean?

We're sorry, but the specified library patron account information is not valid.

Details: (0) Your Library Card and PIN could not be validated at this time.

If you get this error message please check your library card number and PIN are correct. If you require a PIN reset please complete the Forgotten PIN form.

You may not be eligible to access the eBook download service if your postcode is outside of Lancashire.

 

 

 

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I am having problems downloading, can you help?

If you are experiencing any difficulties with your downloads, we may need specific information from you to help us resolve your problem. If you could spend a few moments completing this online form it will make it easier for us to respond more quickly.

If you need help or advice about using the eBook and Audio book download library, you can also contact us by email.

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Can I reserve an eBook or audiobook?

Yes. You will need to login to your account. When an item is already on loan to a member you can "join the waiting list".

You will be informed by email when the item is ready to be downloaded. You will need to download it within 5 days.

Library staff will not be able to place reservations on in stock eBook and audio download library for you but will be able to assist you in using the People's Network library computers to make reservations. Reservations cannot be taken for items that are not in stock.

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Can I make a request for an item that is not in the catalogue?

No. Only items in the eBook and audio download library can be reserved.

There are a number of reasons for this:-

  • The collection is far from complete and is being added to on a regular basis.
  • We can only purchase what our aggregator negotiates with the publishers and this will be different from titles available on sites such as Amazon.
  • Publishers are still discussing the licensing of e-media.

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Does the eBook and audio download library support visually impaired users?

Overdrive is committed to supporting visually impaired users' access. A specific version of the Quick Start Guide is provided for the visually impaired and the OverDrive Media Console is designed for accessibility and compatibility with screen readers.

RNIB provides useful information and guides on eBooks and eReaders:

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What copyright exists on the items you download?

For Content downloaded from a library service, at the end of the lending period, your license to the Content terminates, and you may no longer use or access the Content. At the end of the lending period, you are required to delete and/or destroy any and all copies of the Content. In the event OverDrive, the library or other rights holders determines you are violating permitted uses of the Content, we reserve the right to suspend or terminate your ability to use or access an OverDrive service or the Content.
 
Read the full copyright notice.


 

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Can I print or take extracts of the downloads?

"You may use the Content only for your personal, non-commercial use. The Content and any other copyrighted material may not be modified, copied, distributed, shared, displayed, emailed, transmitted, sold or otherwise transferred, conveyed or used, in a manner inconsistent with the Agreement, or rights of the copyright owner. You will not redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, sub-license or otherwise transfer the Content. You are not granted any synchronisation, public performance, promotional use, commercial sale, resale, reproduction or distribution rights for the Content.

At the end of the lending period, your license to the Content terminates, and you may no longer use or access the Content. At the end of the lending period, you are required to delete and/or destroy any and all copies of the Content. In the event OverDrive, the library or other rights holders determines you are violating permitted uses of the Content, we reserve the right to suspend or terminate your ability to use or access an OverDrive service or the Content". 

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© 2014, Lancashire County CouncilPhone: 0300 123 6701 email: enquiries@lancashire.gov.uk