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Compliments, comments and complaints about Lancashire County Council

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Lancashire County Council is committed to providing the best possible services and we welcome all your feedback, whether it is a complaint, comment, compliment or a response to one of our consultations. All your feedback provides us with valuable learning opportunities, which help us to continually improve our services, your confidence and satisfaction and our employees satisfaction through recognition where appropriate.

For more information about how we handle your compliments, comments and complaints please view our frequently asked questions (FAQs)

You can submit a compliment, comment or complaint in a number of ways:


Please send us your compliment, comment or complaint using one of the following links, which will take you to the appropriate pages on Lancashire County Council's website.

Please note that separate procedures are available to deal with complaints about:

By following the links below you can also report faults and problems relating to:


Send us your compliment or comment to yourcomments@lancashire.gov.uk.

Send us your complaint to oce.complaints@lancashire.gov.uk.

Please ensure that your e-mail contains:

  • Your full name
  • Your postal address
  • The date (where possible) and details of the compliment, comment or complaint
  • The service or directorate concerned where possible.


Comments, compliments and complaints forms for downloading and printing. Once printed, please send us your completed form to the relevant contact point.

If you are unsure, where to send, please send it to "County Secretary and Solicitor Christ Church Precinct, County Hall, Preston, PR1 8XJ


You can speak to the relevant complaints officer from the area concerned.

© 2014, Lancashire County CouncilPhone: 0300 123 6701 email: enquiries@lancashire.gov.uk