Crisis support scheme - approved partners

Crisis support scheme - approved partners

How do I apply on behalf of a client?

Please note we are only accepting applications on-line from organisations we have agreed to be Approved Partners. If you wish to become an Approved Partner please contact us on 0300 123 6735.
 
If you are applying on a client's behalf you can apply using the link in the box below. If you need help use our detailed guide to making an on-line application.
 
Before you access the on-line application you should have the following information to hand:
  • Applicants details: name/address/date of birth/national insurance number/contact details
  • Household details including people in the home and property details
  • Financial information including income, capital and details of any expenses or debts
  • Any other relevant information such as health issues or details of leaving care
  • Reasons why the applicant is applying and what the applicant is requesting i.e. immediate financial assistance or an item to help them remain or set up a home in the community
  • Your organisations unique code.

How long will it take?

For support with food and home fuel/heating costs, where possible, a decision on the award will be made within 2 working days, and for support with household items within 10 days. Sometimes we may need to ask you or the claimant for more information.
 
What support is available from the scheme?
 
The scheme will provide grant awards only to eligible individuals. There will be no loans. Cash payments will be avoided where possible, and alternative methods of award provided. Awards might be to help with the provision of essential furniture and domestic appliances, and be provided from local suppliers such as furniture re-use organisations. Food from a food bank might be provided where there was an urgent need for this type of award.
 
If my client is unhappy with the decision, what can they do?
 
The applicant or their authorised representative will have the right to request that the decision be reviewed. Details of how to do this will be included in the letter which is sent to the claimant once the decision is made about an award. This is an internal review process. There is no formal right of appeal as this is a discretionary scheme which is subject to a fixed budget.