How to use the bus
How to use the bus in Lancashire
If you've never used a bus before then this information is for you. There's lots of advice and tips to make travelling by bus enjoyable and trouble free.
First of all you will need to find out which bus takes you where you want to go.
Information on bus services and times of travel can be found on this website.
Alternatively you can call traveline on 0871 200 22 33 where staff will be happy to help you plan your journey.
Bus timetable leaflets are available at your local library or information centre.
You can request a timetable from Lancashire County Council.
For more help and advice about where to get information on local bus services click on this link Your guide to local bus information in Lancashire
For information about bus fares you will need to ring the appropriate bus operator. A list can be found on the right of the page
Bear in mind that:-
A single ticket allows you to travel to your destination only (one journey)
A return ticket allows you to travel to your destination and then back again. It is usually cheaper to purchase one return ticket rather than two singles.
If you travel by bus regularly there may be saver tickets that you can buy which could save you money. You can buy many of these tickets from the drivers – ask them for further information or contact the bus company.
All bus companies give discounts for children under the age of 16. Time restrictions may apply – check with the bus company before travelling.
Men and women aged 60 and over plus registered blind and disabled people are eligible for discounted fares.
Some bus companies don't give change so if you do not know the correct fare make sure you have a selection of coins and small change. Having the correct fare will save time on the bus.
How do I catch my first bus?
On the day of travel make sure that you are at the bus stop at least five minutes before your bus is due. Make sure that you are standing at the right bus stop by checking the bus stop plate to see if the bus you want stops there. If no buses are listed this means that almost all buses will stop there. Make sure that you are standing on the correct side of the road for the direction that you want to go in.
Buses display their destination and service number at the front of the bus.
When you see your bus approaching you must let the driver know that you want to get on. Signal to the driver by stretching out your arm clearly. The bus will not stop unless you do this. In some rural areas where there are no formal bus stops most buses will stop anywhere on the route where it is safe to do so. Just let the driver know that you want to get on by stretching out your arm. This is known as “hail and ride”.
Many of the newer buses are able to “kneel” at the kerb so that wheelchairs or buggies can be wheeled straight on. These types of buses have lots of space near the front seats so you should not need to fold your buggy down.
On most buses in Lancashire you get on at the front of the bus and pay your fare to the driver. Then you can find a spare seat, sit down and enjoy your journey. When the bus is full it is good manners to give up your seat for someone who is less able to stand than yourself.
The driver will only let you get off the bus at a proper bus stop (unless your bus is a hail and ride). Before your stop approaches let the driver know that you want to get off. On most buses you can do this by pressing the stop button by the seats. However if there is no stop button you should call out to the driver: “next stop please”. Remember that the driver will not stop unless he knows that you want to get off.
If you do not know where you should get off ask the driver for help. He should be able to let you know when you are approaching your stop. Take care when leaving the bus and remember to take all your belongings with you.
There are a number of community transport and Dial a Ride schemes available.
What to do if you have a complaint
Bus companies want to give you a good service but occasionally things do go wrong. So if you have a complaint about a bus service contact the bus company directly. Give them as much information as possible so that they can investigate it thoroughly. If you're unhappy with the response you receive you should contact the National Federation of Bus Users.
The National Federation of Bus Users is an independent group. Its aims are:
- To strengthen the voice of bus users in the discussion of public transport issues
- To increase the influence of bus passengers on local and national decisions affecting bus services
- To develop good communication between bus companies and their passengers
Lancashire County Council also welcomes your comments on any aspect of bus services in Lancashire. Please fill out the the feedback form.