You must set up your access to McAfee Secure Web Mail Client in order to log on when you want to send or receive encrypted email.
If you do not currently have an account on the system and would like to have a secure conversation with a Lancashire County Council employee you need to email the LCC employee requesting that you need to have a 'secure conversation' with them (making sure the initial email request does not contain confidential information). The LCC Employee will then instigate a secure conversation with you.
The first time you receive an email you will receive a welcome message, follow the instructions to create your new account.
For all future messages just click the link in the notification email or save the link to your bookmarks/favourites. When you enter your credentials, the secure message list displays.
Notification emails are sent to your regular email account.
The first time you log on to Secure Web Mail Client, you must create an account.
Before you begin
1 Click the link in your notification message.
The log on window appears.
2 Select your language preference.
3 Enter your chosen password, then enter it again to confirm.
4 Click Save.
You will receive an email to notify you that your account has been activated. You can use the link in the email to access the secure web mail client in future. You can also create a bookmark or add the link to your favourites.
To send and receive secure messages, sign in to Secure Web Mail.
1 Follow the link from your notification email message.
The logon window displays.
2 Select you preferred language.
3 Enter your password.
4 Click Sign In.
The Secure Web Mail Client mailbox is displayed.
If you are signed in, but allow Secure Web Mail to remain idle, a timeout warning message appears, and your session expires. You must sign in again.
If you forget your password, request permission to reset it.
Accessing Secure Web Mail Client
When your first message is sent through the secure web delivery system you will receive a message asking you to setup your new account.
If you have lost this email you can get the system to send you another one by following these steps.
Click on any subsequent message waiting email and you will see this screen
Click on the "Lost your activation email?" link and the system will send you another welcome message to your inbox.
Follow the instructions in this email to activate your new account.
If you cannot find any emails from the Secure Web Delivery system then first check your Spam and Deleted items folder. If you can still not find one then contact the member of staff at Lancashire County Council asking them to resend the original secure email.
To avoid accumulating too many messages in your mailbox, Secure Web Mail Client deletes old messages.
After 90 days both read and unread messages will be automatically deleted
You will receive a reminder to read unread messages prior to them being deleted.
From your secure mailbox, you can search for one or more messages using the search fields at the upper right of the window.
You can delete one or more messages from your secure mailbox window.
When you have accessed your mailbox, you can view all the messages currently stored there.
Your mailbox window shows basic information about each message, including the sender's email address, the subject of the message, and the date or time of delivery. From the list of your messages, you can perform several useful functions. You can:
McAfee SWD does not have a sent items folder like traditional web mail.
If you want to keep a copy of your outgoing email then you can change your settings to send a copy of all outgoing emails back to your inbox.
Once logged in go to your settings (the small cog icon on the top right) tick "Send me a copy of outgoing messages" under Message Delivery. Click Save and you will be returned to you inbox.
Any future messages will include your email address as a BCC. Once sent the email will appear in your inbox and will be viewable for 90 days.
When you receive an email notification that a secure email has been sent to you, do the following:
This task assumes you have accessed your secure mailbox (pull encryption) or the secure message (push encryption).
You can reply to your secure message. Your reply is sent to the Secure Web Mail server, and then is sent to the recipient.
If you want to reply to everyone on the email then click Reply All. All messages to recipients outside of Lancashire County Council will be sent via the Secure Web Delivery System.
You can compose and send secure messages from your mailbox. Your message goes to the Secure Web Mail server to be sent to the recipient.
You must include at least one Lancashire County Council recipient in the email otherwise the system will reject it.
You can add an attachment by clicking the Add attachment link and browsing to the file or email message you want to attach. You can add attachments to reply messages as well as new messages you create.
There is a single account settings window where you can view sign-in details, flag whether you are copied on sent messages, view and change your message storage options, reset your password, and view or change your security questions.
The following table explains the fields on the Account Settings window.
|Sign In Activity||Displays the date and time of the last sign in. Click Details to view previous
|Message Delivery||When selected, you receive copies of all outgoing messages.|
|Message Storage||When selected, specifies where messages are stored.
Unread messages are stored for a pre-configured number of days and then deleted.
|Password Reset||You can reset your password on this window in compliance with your system's
|Security Questions||Specifies your security questions.
To change a security question, click on the edit icon next to the question.